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Something most of my customers do not know about me is that I play guitar. I also enjoy the trails in a Jeep more than I do an ATV. Whoops, did I say that outloud?
What are you most proud of?
I recently rebuilt a transmission in a LTZ400. This was a new challenge for me that turned out really well.
What questions should a customer ask before hiring you?
Always ask how they got started and how long they have been in the business. This will give an open field for the tech to tell you about him/her and their business.
How can we save money hiring you?
I would recommend they come to me :) I always say shopping around is key when spending any of your money regardless of what it is you are spending it on. However I have also found in this world that you get what you pay for. I think every single person has had that moment where they see something cheaper and think its a better deal. When in turn they just bought a replica of what they wanted, which suffers in quality compared to the real deal. I strive to be competitive with other shops while maintaining superior quality from start to finish.
What kind of questions do customers ask you?
Hmmmmm, the most frequent thing I hear on the phone is "What would cause my bike to ______________". It is hard for my mind to not start digging and asking questions in return. However it does not pay very well to be phone support in this business!!
What types of jobs are the most common?
Wearing items, tune ups and such seem to be common everyday shop repairs. The majority of people that own recreational vehicles do not use them year round. This in turn means they sit for long periods of time between use.
How many projects do you average in a year?
Too many to count. I have several projects going at any given time. I try to move from project to project to keep a change up going. This helps keep me from becoming bored or tired of one thing. I have realized the term "burnt out" and its concept. My fix is to keep a steady change of pace when working on things. 2 to 3 projects at a time seems good.
What are you specialized in?
I specialize in all aspects of engine systems and controls with an emphasis on innovative and standardized engine electronic control systems and end devices.
What do you recommend to know before hiring you?
Always have the Make, Model, Year and a definitive idea of how much you are willing to spend before calling around. This is not always easy in a repair type situation, however do your best. Shops love to throw numbers at you and hope you bite. I recently helped a guy that had just paid $680.00 to have his Air Filter, Spark Plug, and Oil Changed in his ATV. Guys and Gals this happens all the time. It is easy to be overwhelmed when standing in front of these people or talking to them on the phone.
What certifications/licenses do you have?
* Engine Basics 101 training
* NICET Certified
* Engine Integrated Control Systems (EICS) Certified
* AFR Certified (engine air to fuel)
How did you get started?
My Father had a small engine shop when I was growing up. I used to rebuild/restore lawnmowers that people would throw away after they upgraded. It became a passion of mine to restore/revive/maintain and upgrade anything with an internal combustion engine.
Do you offer any service after finishing the work?
I always make sure my customers are happy after they pick up ATV or UTV and remind them that I guarantee my work. I put my name before my money, ALWAYS. I would rather take a hit then take an unhappy customer.
What is important to know about your profession?
The number one thing I wish customers knew about my trade is that I cannot always tell you how much a repair will be up front. This is a hard concept for people to understand. I can generally come close with a ball park estimate, however sometimes after you tear into the equipment you find other things wrong and more often then not the root cause of the problem is not the failure itself.